SlideClark

Cancellation and refunds

Last updated 8 October 2026. This page is part of the terms of service. It explains how cancelling and refunds work for Pro. Everything free stays free whatever you decide.

The short version

  • Free trial: 7 days. Cancel before it ends and you pay nothing.
  • Cancel any time: from your account in two clicks. You keep Pro until the end of what you have paid for.
  • Not happy in the first 14 days? Ask for your money back (see below).
  • Where to ask: through Whop (use "Request a refund" on your purchase). It is the fastest route.

Cancelling

Cancel from the account page (it asks Whop to stop renewal) or from your Whop account under Memberships. Cancelling stops the next payment. You keep PowerPoint export until the end of your trial or paid period, then your account returns to the free plan. Your decks are not affected: they were never ours to keep.

Refunds

  • Within 14 days of a payment, if you have not exported a PowerPoint file with that payment's access, we will refund it in full.
  • Within 14 days, if you have exported, and the file is not usable because of a fault in SlideClark (for example it will not open, or text and shapes are missing that should have come across), we will refund it in full once we have had a chance to look at the problem.
  • Export pass: the same two rules apply, within 14 days of buying it.
  • Renewals: if we take a renewal payment and you tell us within 7 days that you meant to cancel and have not exported since, we will refund it.
  • Otherwise, we do not refund a period you have already used, but we will always honour your legal rights (see section 8 of the terms), and we will consider any reasonable request kindly.

Refunds go back to the original payment method through Whop and usually take 5 to 10 working days to show.

How to ask

  1. Open your purchase on Whop and choose Request a refund, or message Whop support.
  2. If that does not resolve it within a few days, email emma.visser23@gmail.com with the email address of your Whop account and the date of the payment. Please do not send card details.

If something went wrong with a payment

If a card payment fails, Whop retries it and emails you; Pro stays on for a short grace period. If you were charged twice or after you cancelled, tell Whop or us and we will put it right.